• Service Manager

Industry : Other
Expired

Job Description
About Us :
Innovsource is a leading Manpower Outsourcing company ranked among the top 4 staffing companies in India. Established in 2004, we offer a gamut of Manpower Outsourcing Services to our customers. In the past years, we have emerged as a preferred Staffing service partner of several leading companies in India. With our corporate office in Mumbai and full-fledged offices in Delhi, Bengaluru, Chennai, Kolkata & other cities, we have a national footprint with presence in 51 locations across the country manned by 850 people. Our vast network of offices across the country enables us to be within reach of clients and associates.
Roles and Responsibility :

Job Description:

 

-         Effectively manages team members, including technicians and FI, to ensure

team objectives and sales goals are being carried out

-         Displays extensive working knowledge of industry standards and practices,

including product details and company services offered

-         Offers exemplary customer service, including maintaining customer

relationships and ensuring repeat customers by upselling products and

services and taking care of any customer concerns or complaints quickly and

professionally

-         Assists with or performs administrative tasks

-         Develops working knowledge of industry regulations, restrictions, and laws,

and ensures service department adheres to all regulations

-         Sets up and maintains service desk, including managing service desk team

members and evaluating desk efficiency

-         Resolves service desk problems and improves current service desk methods

to increase productivity and customer service

-         Monitors department issues and client complaints to define patterns and

work to lessen those recurring issues

-         Regularly audits work being done and customer service being provided to

ensure all standards are met and that repair work is carried out effectively,

correctly, and thoroughly

-         Oversees team members performing inspections, preparing reports, and

doing repairs; if necessary, carries out these job duties personally to ensure

highest quality of work

 

Recruiter Name : Sneha Gangan
Recruiter Number : 8369699084
Recruiter Email Id : snehag@innovsource.com
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