• Japanese Language Specialist

Industry : Retail Chains

Job Description
About Us :
Innovsource is a leading Manpower Outsourcing company ranked among the top 4 staffing companies in India. Established in 2004, we offer a gamut of Manpower Outsourcing Services to our customers. In the past years, we have emerged as a preferred Staffing service partner of several leading companies in India. With our corporate office in Mumbai and full-fledged offices in Delhi, Bengaluru, Chennai, Kolkata & other cities, we have a national footprint with presence in 51 locations across the country manned by 850 people. Our vast network of offices across the country enables us to be within reach of clients and associates.
About Company :
Retail Brand
Roles and Responsibility :


Work with copy writers and translate Marketing copy, sales pitch and promotional messages from  English to Japanese on web banners, Brand stores and other onsite and offsite collaterals for  Japan marketplaces and own site. 

Attend regular meetings with Japanese stakeholders and understand the cultural and  marketplace specific nuances and translate it to the RMT team, to help streamline creative and  marketing strategies for Japan market 

Work with Sales teams to drive Ratings & Reviews while co-coordinating on all operational  activities in the process 

Respond to low ratings and negative reviews on marketplaces in discussion with different teamsBe aware of any negative sentiments in the social media and take preventive measures on  marketplaces 

Man all consumer communication lines such as LIVE Chat, email, phone call and deliver best  experience to customers by ensuring fast and clear resolution to the consumer’s problem  

Evaluate consumer return requests by looking at pictures shared by consumers to approve return  requests 

Respond to consumer reviews on marketplace and popular review platforms

Drive upselling & cross selling tactics as devised by the team 

Collect and act on data for reasons of low NPS 

Increase number of fans / followers on 3PP brand pages 

Desired Candidate :

JLPT Examination - min. N2 cleared. 

Bachelor’s Degree in Engineering, Humanities, Sciences, Fashion.  

Minimum 2 years work experience in customer experience roles. Preferably in online only  organizations. (Experience in copy writing is a plus) 

Initiative and passionate in challenging the status quo when necessary 

Result-oriented. Good prioritization skills and think BIG 

Work with uncertainty at ease while meeting multiple project deadlines  

Team player, with strong communication and influencing skills 

Good command of spoken and written English 

PC literate: Microsoft Word, Excel, and PowerPoint 

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